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Product Support Representative - Call Center - Springfield, MO

Springfield, MO 65809

Posted: 07/01/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 6703 Pay Rate: 12.00

Product Support Representative - Call Center - Springfield, MO

When You’ ll Be Working
  • Product Support Representative Shift: 10AM to 7PM, Four days during the week and every Saturday. 
  • Days Off: Every Sunday and 1 weekday which is typically Wednesday or Thursday, but will be determined after training is complete.
  • Training Schedule: 9AM - 6PM Mon - Fri for the first week and then they will change over to 10AM - 7PM starting the second week.

How Much You’ ll Be Making

Product Service Representative makes $12/hr.

What You' ll Be Doing

Local Banking Technology Company has excellent opportunities available in our Springfield and Monett call centers. 

Acting as an agent on behalf of our financial institution clients, the Credit Union Product Support Representatives assist customers with a wide range of software products.

Why You' ll Be Awesome for This Job
  • Must have at least 6 months of customer service experience.

PREFERRED QUALIFICATIONS
  • Experience working in a financial institution such as a bank or credit union.
  • Experience working in a call center environment  or technical support field.
  • Bachelor’ s degree (or working toward)  in business or IT related field.
  • Candidates that are bilingual are preferred, but not required.

ESSENTIAL FUNCTIONS
  • Provides product support for customer inquiries received via the telephone, Internet, instant message, email, or self-service systems. 
  • Assesses nature of question or issue and resolves in a timely manner.  Questions and issues will vary depending on the product supported.
  • Assists customers with new account set up, and performs maintenance for existing accounts.  Assists customers in validating accuracy of account data.
  • Assures system security by verifying customer information prior to performing any modifications or resets, according to the company’ s standard security requirements.
  • Thoroughly documents issues and resolutions, per corporate standards.  May forward product issues to development. 
  • Communicates the customer’ s needs/expectations to the appropriate personnel.  Follows escalation procedures to ensure complex support issues are resolved. 
  • Consults with senior peers on more complex issues to increase product knowledge.

Why This Job is Awesome for You

Local Banking Technology Company is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.  Females, minorities, veterans, and individuals with disabilities are encouraged to apply.

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are  a Veteran Owned Small Business;   HUB Certified staffing company;  a proud member of the Association of the United States Army & American Staffing Association;  one of Dallas Business Journal’ s  Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rate’ s Best of Staffing award; and one of Forbes’  America’ s Best Professional Recruiting Firms.

 
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