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Product Support Representative - Springfield, MO

Springfield, MO 65809

Posted: 06/16/2021 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 9472 Pay Rate: 13.00

Job Description


REMOTE POSITION-Product Support Representative – Springfield, MO

RPC Company has some amazing opportunities to get you to work as soon as this week!

About RPC Company
Company is a veteran-owned staffing agency that helps put people to work across the United States. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; and a four-time winner of Clearly Rated’ s Best of Staffing award.
Why Work for RPC?
  • Easy hiring process with a fun team
  • Temp, Temp-to-Hire and Direct Hire Opportunities
  • Pay Checks Every Friday
  • Health Insurance

Role
  • RPC Company is hiring a Product Support Representative in Springfield, MO!

ESSENTIAL FUNCTIONS:
  • Process payments according to department guidelines – may include, but not limited to return payments, entering payment details for outstanding invoices and processing adjustment data. 
  • May also separate, tally, and reconcile payment information received from lockbox provider.
  • Works with financial institutions, merchants and customers to ensure payment issues are resolved and funds are correctly applied.
  • Researches customer problems/issues to increase personal knowledge and basic familiarity with the supported product and provides the highest caliber of support possible.
  • Receives internal calls and answers questions for internal customers.
  • Answers incoming calls and/or emails from customers according to department guidelines.
  • Thoroughly documents issues and resolutions, per department standards. May forward product issues to development.
  • Assures system security by verifying customer information prior to performing any modifications according to the company’ s standard security requirements.
  • Communicates the customer’ s needs/expectations to the appropriate personnel. Follows escalation procedures to ensure complex support issues are resolved.
  • May mail change of remittance letters, statements, and reminders.
  • May assist with phone verifications whenever necessary.
  • Consults with senior peers on more complex issues to resolve issues.
  • May assist less experienced peers.

Why You’ ll be Awesome for the Role
  • Experience working in a financial institution such as a bank or credit union
  • Experience working in a call center environment or technical support field
  • Bilingual a plus, not required
  • Must have 1 year of customer service experience

Start Date: Aug 9, 2021

Training:  M-F 8 am to 5 pm CT

Location: This position is open to remote or the Springfield/Monett Locations. 

Shift: Monday Through Friday (No Weekends) for an 8 hour shift between 7 AM- 5PM CT

Who Are We?

RPC Company is a Nationwide staffing firm, located in Dallas, TX, Fort Worth, TX, Denver, CO and Springfield, MO. RPC was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. We are a Veteran Owned Small Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association; one of Dallas Business Journal’ s Top Hispanic Owned Companies; an INC. 5000 America’ s Fastest-Growing Private Company; a three time winner of Clearly Rated’ s Best of Staffing award; and one of Forbes’ America’ s Best Professional Recruiting Firms.

Meet Your Recruiter

Lisa Riojas

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