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Profesional Customer Service Representative - Houston, TX

Houston, TX 77032

Posted: 02/08/2019 Employment Type: Contract To Hire Industry: Construction Job Number: 6248 Pay Rate: 21.00
Professional Customer Service Representative - Houston, TX
$19/hr 

America’ s #1 independent material handling equipment and service source is seeking a Professional Customer Service/Sales Support Specialist for their North Houston location!

Job Description

The ideal candidate is an energetic, self-starter and agile thinker who is tech-savvy on social platforms and computer applications.  This person must have good organization and follow-up skills.   This position is a customer service and sales development role with the opportunity to be promoted, with demonstrated positive results!

Responsibilities:

The main role of this position is to review, contact, and qualify marketing-generated leads and deliver them to our sales teams.  This will be done through inbound and outbound calling, emails, web forms, and live chat.

Educate and influence
  • Become an expert on all of our products, services and their applications and communicate a perfect solution to prospective and current customers
  • Become a brand ambassador and convey your passion for the business

Lead generation
  • Prospect and qualify potential clients with a focus on outbound communication and warm lead nurturing
  • Efficiently and effectively qualify inbound leads that come through the phone, emails, web forms and live chat

Appointment setting
  • Deliver a marketing developed offer that sales can use as the first step in their process. This can be a demo, presentation, or assessment.
  • Schedule appointments with prospective customers for sales team
  • Update and manage all sales activities, opportunities and account information in CRM

Qualifications
  • 4-year college degree, or equivalent related experience required
  • Positive and energetic
  • Team Player
  • Agile thinker
  • Excellent listening skills
  • Tech savvy (Google, LinkedIn, etc)
  • Strong customer service
  • Competitive nature
  • Ambitious/confident/determined
  • Time management/follow up skills
  • Perseverance
  • Ability and desire to influence others
  • Professional appearance and communications

 
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