Senior Desktop Support
The Business Technology Solutions (BTS) Executive Deskside Analyst is primarily responsible for deploying and supporting computers and other technology solutions for select business critical executives. This typically includes hands on support of the CEO, GVPs, VPs and higher executive level, their support staffs, as well as International Staff, Treasury staff, and others as required. The Executive Deskside Analyst is a key participant in new technology rollouts for TFS and may occasionally travel to support field implementations and training events. Additional responsibilities include documentation and delivery of training materials on new technologies for these high-profile users.
This position will be a direct contact for executive and VIP team members. They will be a direct reflection of IT and customer service/ownership is of the utmost importance.
Keys to success in this position include:
Ability to build trust and strong working relationships
Excellent written and verbal communication skills
Ability to work comfortably with all levels of technical expertise