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Senior VoIP Engineer

Plano, TX

Posted: 04/06/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5155
Sr. VoIP Engineer - Plano, TX
Position includes the following responsibilities:
  • Design, document, and deliver Cisco IP PBX ( CUCM, UCCX) for large enterprises and with many call center agents
  • Integration with Call center applications ( Genesys, Nice )
  • Migrate from the current distributed Avaya PBX to the new Cisco IP PBX.
  • Provide occasional level-3 support for production incidents
  • Contribute to multi-disciplined teams to deliver modern contact center infrastructure solutions.

Skills Needed:
  • Expert:
    • Cisco CUCM
    • Cisco UCCX
    • Contact Center and Cisco Collaboration technologies
  • Skilled:
    • Networking
    • Oracle SBCs
  • Must Haves:
    • Enterprise-level experience:
      • Designing, configuring, deploying Cisco Collaboration technologies
      • Designing, configuring, deploying Cisco UCCX
      • Experience contributing to multi-disciplined project teams for service delivery
      • Strong written and interpersonal communication skills
  • Preferred/Nice-to-haves:
    • CCIE or CCNP Collaboration preferred
    • Familiarity with ITIL
    • Network Security
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