Service Agent - Lodging Support
Brighton, Missouri 65803 | Contract
- Manage all aspects of the program from planning through execution and analysis - 30%. Manage relationship with partners - 20%.
- Manage direct reports and cross-functional teams - 20%.
- Create strategic plan to use rewards to engage, retain, and grow the regional customer base across [Brand] channels including site, email, direct mail, offline marketing, and call centers - 10%.
- Develop and execute segmented marketing strategies through both [Brand] and/or partner channels to maximize share of wallet, cross sell, and retention - 10%.
- Analyze and report on campaign performance, marketing activities, and partner targets - 5%.
- Oversee budget and forecast - 5%.