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ServiceNow Discovery Expert - Plano, TX

Plano, TX

Posted: 10/29/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 5952
ServiceNow Discovery Expert - Plano, TX
KEY RESPONSIBILITIES:
  • Maintaining an effective Discovery Process
  • Oversee the day-to-day maintenance of Discovery and the accuracy of the CMDB
  • Oversee the day-to-day maintenance and updating of the ServiceNow Discovery
  • On a daily basis tasks will also include validating, reporting and auditing information on the configuration management database.
  • Recommend process improvement to the Discovery and Configuration Management functions
  • Proactively identify and suggest improvement areas.
  • Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
  • Support internal or external audit requestsKnowledge and understanding of Industry Standard or Best Practices within the Discovery and SACM space
  • Ability to understand the design of ServiceNow Out of Box functions and capabilities at a detailed level within the Discovery and SACM processes

Requirements:

Must Haves:
  • Experience Configuring, Maintaining Discovery
  • Proven experience creating efficient discovery schedules in a mid-sized environment
  • Experience creating custom patterns and probes.
  • Extensive experience in identifying Discovery gaps and opportunities and resolving the issues in a timely manner
  • Experience in ITIL Service Asset & Configuration Management
  • Practical experience in ITIL service management functions and processes
  • Attention to detail
  • Excellent communication skills
  • ITIL Foundation certification
  • Highly motivated self-starter
  • Adapt at working in highly matrixed cross functional teams

Nice to Have:
  • Experience in System Administration of one or more specific IT tower disciplines such as Server, Database, Storage, Facilities, etc.
  • Experience with ServiceMappingExperience configuring, maintaining, and upgrading MID servers and MID server clusters
  • Certification in ITOM Administrator Certification
  • Certification in ITOM Implementer: Discovery/Event Management
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