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Servicing Support - Plano, TX

Plano, TX 75093

Posted: 10/10/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 7321 Pay Rate: 16.00

Job Description

Servicing Support Analyst - Plano, TX
How Much You' ll Be Making
Servicing Support makes $16 an hour.

When You' ll Be Working
3-6 months assignment.  Schedule:  Usually between 7am and 6pm M-F, but must be able to work Saturdays as well.

What You' ll Be Doing
The Analyst, Servicing Support I is responsible for supporting the Servicing Support Departments (Titles, Payment Processing, Total Loss/Ancillary Products and Back Office) by processing all requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA’ s policy and procedures, per stated workflows as well as being in compliance. All requests must be handled in an expeditious manner per HCA’ s KPI’ s. This position requires flexibility and ability to adapt to a multi-functional departmental structure and job rotation.

Essential functions of the position:
Process requests in accordance with Servicing Support SLAs
Prepare and release documents as requested ensuring accuracy per HCA’ s Policy and Procedures while being compliant
Cross train as requested to enhance department efficiencies and personal development
Handle general incoming calls, perform follow up calls and respond to emails received.
All other duties as assigned

Secondary functions of the position:
Strong communication skills
Must be able to work well in a group setting
Ability to multi-task
Follow workflow processes for all assigned job duties
Experience with all general office equipment such as phone, fax, printer, email, scanner, computer
MS Office 2007

Education and Experience:

Minimum 1 year automotive finance experience (Desirable)
2 years experience in fast paced office environment (Desirable)

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