Servicing Support Analyst
6100 W Plano Parkway Suite 2000 Plano, TX 75093
International and well-known Auto Finance Company currently has the following temporary and position open in the Plano and are looking for candidates that can start as soon as possible.
Temporary Servicing Support Analyst I (pay is $16 an hour)
Length of assignment: 3-6 months.
Schedule: Hours are between 6: 00 am-6: 00 pm, Monday-Friday. Overtime is usually on Saturdays, so they will need to be available on Saturdays if needed.
Team: Back Office (processing service requests that come in from customer service)
The Analyst, Servicing Support I is responsible for supporting the Servicing Support Departments (Titles, Payment Processing, Total Loss/Ancillary Products and Back Office) by processing all requests received via multiple channels.
This position will ensure all requests/tasks are processed within company' s timeframes, adhere to company' s policy and procedures, per stated workflows as well as being in compliance.
All requests must be handled in an expeditious manner per company' s KPI’ s.
This position requires flexibility and ability to adapt to a multi-functional departmental structure and job rotation.
Essential functions of the position:
- Process requests in accordance with Servicing Support SLAs
- Prepare and release documents as requested ensuring accuracy per company' s Policy and Procedures while being compliant
- Cross train as requested to enhance department efficiencies and personal development
- Handle general incoming calls, perform follow up calls and respond to emails received.
- All other duties as assigned
Secondary functions of the position:
- Strong communication skills
- Must be able to work well in a group setting
- Ability to multi-task
- Follow workflow processes for all assigned job duties
- Experience with all general office equipment such as phone, fax, printer, email, scanner, computer
- MS Office 2007