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Tech Support Specialist - Irving, TX

Irving, TX 75063

Posted: 03/20/2019 Employment Type: Contract To Hire Industry: Other Area(s) Job Number: 6363 Pay Rate: 19.00
Tech Support Specialist - Irving, TX
Description:

The Level 1 Tech Support Specialist will provide help desk support for Retail ATMs to our customers, distributors, and dealers. This job will lead to a Level II Tech Support Specialist.

Major responsibilities:

Determine hardware and/or software problems on our retail ATMs based on “ known” variables. Ask probing questions to reach root cause, make recommendations for actions needed, guide technicians over the phone   through the troubleshooting and repair process of our retail ATMs.

Specific tasks:

Answer incoming calls from customers and troubleshoot the reported ATM issue. Agents will log every call with enough detail to fully describe the events of the call, in a way that it will tell a story to others reading their call notes.

Skills required:

Associate Degree in Electronic Engineering Technology (or related discipline) plus three years of experience in electronic engineering technology related field, or 5 years total experience in a technology troubleshooting related discipline.

Good analytical, interpersonal and organizational skills.

Good customer service skills.

Ability to work as a team

Type 25  wpm

Lift up to 50lbs.

Self-Motivated

Skills Preferred but not required:

ATM technical support experience

Help desk support experience

Experience with a database application ((i.e. MS Access, CSM, NetSuite, Spice, etc.) to log tech support calls

Skill Details:

Must effectively communicate with numerous customers daily. Must also communicate with team members and management.

Must have experience with MS Word and Excel.
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