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Total Loss Adviser Owings Mills, MD

Owings Mills, MD

Posted: 02/25/2019 Employment Type: Contract To Hire Industry: Finance Job Number: 501 Pay Rate: 17.00

Total Loss Adviser - Owings Mills, MD

Strong Call Center experience with high call volume preferred!


  • Completing intake information for customer and insurance carrier notification of total loss
  • Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
  • Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
  • Faxing any missing documentation to insurance carriers in order to process insurance claims
  • Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
  • Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
  • They really only need to be beginner level with Excel for the Total Loss role since its a call center position.

Ideal candidate should possess:

  • Customer Service/Collections Experience
  • Escalation/Resolution Experience
  • Assertive Strong negotiation skills
  • Case management experience
  • Ability to deliver consistent and extraordinary service
  • High attention to detail (high quality and low error rates)Ability to work well under pressure/thrives in challenging situations
  • Willingness to adapt to a high speed pace
  • Problem solver
  • Reliable (Comes to work on time and minimal unplanned time off)
  • Strong work ethic
  • Ability to manage average handle time
  • Flexibility
  • Strong Call Center experience with high call volume Preferred
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