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Total Loss Advisor Ownings Mills, MD

Owings Mills, MD

Posted: 12/05/2018 Employment Type: Contract Industry: Other Area(s) Job Number: 6015

Total Loss Advisor - Owings Mills, MD

Pay Range: $17.00/hr

Job Description: 
  • Completing intake information for customer and insurance carrier notification of total loss
  • Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
  • Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer' s original loan balance
  • Faxing any missing documentation to insurance carriers in order to process insurance claims
  • Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
  • Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
  • They really only need to be beginner level with Excel for the Total Loss role since its a call center position.

Ideal candidate should possess:
  • Customer Service/Collections Experience: Escalation/Resolution Experience
  • Assertive: Strong negotiation skills
  • Case management experience: Ability to deliver consistent and extraordinary service
  • High attention to detail (high quality and low error rates): Ability to work well under pressure/thrives in challenging situations
  • Willingness to adapt to a high speed pace: Problem solver
  • Strong work ethic: Ability to manage average handle time, Flexibility
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