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User Engagement Analyst - Plano, TX

Plano, TX

Posted: 02/08/2019 Employment Type: Contract Industry: Other Area(s) Job Number: 6249
User Engagement Analyst - Plano, TX
Job Summary:
  • Be part of a team that focuses on workforces experience to deliver value with enterprise technology and tools.
  • They will be responsible for coordinating and acting as a liaison with end users and internal technology teams to deliver technology knowledge, training and reporting to ensure Company' s workforce is getting the most value from our technology investments.
  • Help develop technology implementation knowledge to end users
  • Help develop end user training artifacts, newsletters, monitor and provide information to the technology champions network
  • Help drive self service
  • Act as a liaison and analyst to help improve user adoption of new technologies, and make it easy for users to understand and use in the least boring and most effective way possible
  • Create quick tip self help materials
  • Coordinate focus groups
  • Creating content for SharePoint site
  • Chair champions network
  • Create surveysHelp develop and analyze surveys (what worked in the communication and what didnt)
  • Help monitor and respond to team shared mailbox
  • Help develop dashboards and decks for executive reporting and meetings
  • Help develop reportsHelp develop and manage FAQs, How to Guide, Quick Tips


Must Haves:
  • College degree
  • Strong understanding and usage of Microsoft O365 Suite of tools
  • Win10, MS Outlook, Word, Excel, PowerPoint, OneDrive, OneNote, TEAMS, Forms, Sway, Stream, PowerApps, Flow
  • Strong understanding and usage of ServiceNow
  • Analytical experience
  • Ability to take technical information and distill for end user consumption
  • Professional oral and written communication skills
  • Experience using social media for the workplace
  • Experience in SCRUM/AGILE environments
  • Enthusiasm
  • Relentless pursuit of advocacy for end users/customers
  • Nice-to-Haves:  PowerApps and Flow would be nice to haves
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