eCommerce Web Support Specialist - Dallas, TX
3660 Regent Blvd Irving, TX 75063
Seeking a Tech Savvy Customer Support Rep
- Responsible for supporting, updating and maintaining the company' s website, knowledge base where the company receives customer comments, reviews and inquiries.
- Responsible for assisting in taking inbound calls and provide technical support on the website to internal and external customers.
- Provide technical and customer support, rout non-website request to other areas of the business
- Expand and maintain Support Center and knowledge base to provide additional levels of deflection and customer self-service. Creating detailed job aids and how to' s
- Provide world class customer support via telephone, chat and email. Primarily email.
- Work with Business Analyst and Development teams to continue to improve the website and customer experience.
- For customer to make educated buying decisions, answer product related questions on products on the website.
- Assisting with eCatalog content.
- Helping expand eLearning and customer facing job aids.