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eCommerce Web Support Specialist - Dallas, TX

Irving, TX 75063 | Contract

Post Date: 07/26/2018 Job ID: 5580 Industry: Other Area(s)
eCommerce Web Support Specialist - Dallas, TX
Seeking a Tech Savvy Customer Support Rep
  • Responsible for supporting, updating and maintaining the company' s website, knowledge base where the company receives customer comments, reviews and inquiries.
  • Responsible for assisting in taking inbound calls and provide technical support on the website to internal and external customers.
  • Provide technical and customer support, rout non-website request to other areas of the business
  • Expand and maintain Support Center and knowledge base to provide additional levels of deflection and customer self-service. Creating detailed job aids and how to' s
  • Provide world class customer support via telephone, chat and email. Primarily email.
  • Work with Business Analyst and Development teams to continue to improve the website and customer experience.
  • For customer to make educated buying decisions, answer product related questions on products on the website.
  • Assisting with eCatalog content.
  • Helping expand eLearning and customer facing job aids.

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